Financial services companies are stronger adopters of technology in call centers,by Maria Bruno-Britz, Bank Systems & Technology, April 28, 2008
Banks are tops when it comes to their call centers, at least according to a study from Genesys Labs (San Francisco), a provider of contact center solutions. Genesys polled call center managers and technical support personnel [...]

Wall Street and Technology, April 25 2008.
Intrigued by Vhayu’s announcement of a complex event processing tool geared toward quant researchers, yesterday I looked at this software. It gives quants a means to look for patterns, test ideas and strategies and run what-if scenarios against massive volumes of real-time and historical tick data. It combines some [...]

April 25th 2008: An update to a previous article
A previous article described the event processing requirements needed to support “Global Air Traffic Management“. The main theme of a number of articles published on this site is that the underlying event processing requirements for many global monitoring systems such as air traffic control, epidemiology monitoring, [...]

Innovative and Convincing – Gartner Analysts Vote SENACTIVE Cool Vendor of the Year 2008
Vienna, 22nd April 2008. Thanks to its fascinating BI real-time solution Gartner Inc. has just voted Austrian software company SENACTIVE most convincing and innovative solutions provider for business intelligence and performance management in their Cool Vendor Report 2008.
“The fact that products from SENACTIVE have now received an [...]

WestGlobal’s Vantify Experience Centre enables real-time measurement, presentation and analysis of an Enterprise’s service delivery performance. Built on an innovative combination of Business Activity Monitoring and Complex Event Processing technologies, Vantify offers unrivaled levels of insight, flexibility and scalability.
For more information visit WestGlobal.com.

Big Blue gets into BPM, while trying to mix social networking with SOA. – Apr 8, 2008 – by Andy Dornan, NetworkComputing.com
Think complex event processing sounds too complex? IBM can help. It has renamed the technology business event processing in one of several announcements it’s making at Impact, its annual SOA conference that starts today.
Though [...]