The shortest distance between two points may be a straight line, but in business process management it may not be the most effective route. Today’s approach to BPM is linear, one step handing off to another. In some cases, a rules engine may be involved to facilitate the movements. But what’s ultimately lacking is context, the bigger-picture understanding needed to intelligently evaluate and deal with unique situations.
A new, emerging technological approach called complex event processing (CEP) brings BPM into the real world of business complexity, allowing each step in a process to be informed not simply by the previous step, but by any other step, data, or pattern of behavior deemed relevant to that step.
1. Execute a step, providing any data necessary;
2. Receive the result of that step and any data returned; and,
3. Based on that data evaluate where to go next.
Read the complete article by David Cameron at destinationCRM.com